Refund & Cancellation Policy
Effective and last updated July 29, 2026
Clear eligibility, request steps, decision timing, and payment-method processing expectations.
Merchant identity and contact
Stepwise is not accepting payments until its verified legal business name, registration, tax number, Pakistan addresses, and support phone are published here and match the payment-provider application.
Eligibility for a refund
You may request a refund within seven calendar days of the original purchase if fewer than 50 questions have been attempted during that paid access period. Duplicate charges, confirmed unauthorized payments, failure to activate access, or a material service outage may be refunded regardless of that usage threshold. Mandatory consumer rights continue to apply.
Items that are not normally refundable
A change of exam date, unused time after the seven-day request window, partial use beyond the threshold, account suspension for a material Terms breach, or dissatisfaction with an exam result does not normally qualify. A new purchase that extends existing access is assessed from that purchase date and its own use.
How to request and what happens next
Email billing@stepwise.page or submit the support form with the account email, order reference, purchase date, and reason. We acknowledge requests within two business days and issue a decision within seven business days. Approved refunds are sent to the original payment method; provider or bank processing may take up to ten additional business days. Refunded access is revoked when the refund is approved.
Cancellations
Plans are one-time purchases with no automatic renewal, so there is no recurring subscription to cancel. You can stop using Stepwise at any time. If you close the hosted checkout before payment confirmation, no access period begins.